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Contact Us

Public Email: support@wateya.com (We aim to reply within 24 hours, 7 days a week.) Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

RESPONSE TIME

Email: support@wateya.com (We aim to reply within 24 hours, 7 days a week.)
Phone: +86 19957270420
Phone Service Hours: Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

COMMON QUESTIONS

-> Returns & refunds -> Include your order number and reason for return
-> Shipping questions -> Include your order number and tracking number if available
-> Warranty -> Include photos or videos showing the issue
-> Payment questions -> Do not send full card numbers or payment credentials
Registered Address and Return Address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China (Contact us for the official return address prior to any return or exchange.)
Customers must contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) for return authorization before shipping any return. Unauthorized returns may be delayed or rejected.