Returns & Refunds

Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date. Return requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

The request must include the order number or other proof of purchase. The product should be returned with original packaging, manuals, power cord, remote control, resistance bands, accessories, and other included items when reasonably available. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

For approved defective, transit-damaged, or incorrectly shipped items caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service. The issue may be verified through photos, videos, troubleshooting, carrier information, or inspection.

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying return shipping costs.

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. Approved returns for issues that are WATEYA's responsibility are covered by WATEYA. For eligible approved returns, the restocking fee is C$0.00.

Before shipping any return, customers must contact WATEYA Customer Support so we can confirm the applicable authorized return address and return procedure.

Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 within 30 days of the carrier-confirmed delivery date. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrectly shipped items, include clear photos or videos and, where applicable, images of the shipping box. Wait for return authorization and specific instructions before sending anything back.

WATEYA fulfills orders from participating Amazon fulfillment warehouses in Canada and may use approved Canadian or other authorized return-processing partners. The dispatch facility for an order is not necessarily an approved return destination.

Customers should not send returns to the company's registered address in China or directly to any Amazon fulfillment center without explicit authorization. For each approved return, WATEYA will provide the appropriate return address and procedure based on the order, product type, return reason, and available Canadian returns arrangements.

Contact support@wateya.com and obtain authorization before returning the item. Unauthorized returns may be delayed, rejected, returned to the sender, or unable to be processed. WATEYA's registered China address is a legal business address and is not the standard operational return address for Canada orders.

After WATEYA receives and inspects a returned item, approved refunds are normally processed within 3-5 business days. Refunds are issued to the original payment method used at checkout. The payment provider may take an additional 5-7 business days to post the refund.

If an order needs to be canceled, contact WATEYA immediately. We will attempt to cancel before the order enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy.

For return, refund, exchange, or replacement support, contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.