Returns & Refunds

30-Day Returns & Exchanges

• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.

• The restocking fee is $0.00 for eligible approved returns.

• Return-shipping responsibility depends on the reason for the return.

• For approved defective, transit-damaged, or incorrectly shipped items caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service.

• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.

• Contact WATEYA and receive return authorization before shipping any return.

1. Return Window

Customers may request a return or exchange within 30 days of the carrier-confirmed delivery date. Requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

2. Return Eligibility

The request must be submitted within 30 days of carrier-confirmed delivery. The customer should provide the order number or other proof of purchase. When reasonably available, returned products should include the original packaging, manuals, power cord, remote control, resistance bands, accessories, and other included items. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, an incompatible power supply, use outside its intended purpose, or missing major required components. Merely opening the package does not automatically make a defective, damaged, or incorrectly shipped item ineligible.

3. Defective, Damaged, or Incorrect Items

For defective, transit-damaged, or incorrect items, WATEYA may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and can be verified through photos, videos, troubleshooting steps, carrier information, or inspection.

4. Return Shipping and Restocking Fees

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. Approved returns for issues that are WATEYA's responsibility are covered by WATEYA. For eligible approved returns, the restocking fee is $0.00.

5. Customer-Remorse Returns

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying the related return shipping costs.

6. WATEYA-Responsibility Returns

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service after review and approval.

7. Non-Refundable Original Shipping Charges

Original shipping charges and expedited shipping fees are generally non-refundable unless applicable law requires a refund or the return is caused by an error on WATEYA's part. Taxes and other fees are refunded only to the extent required by law or actually recoverable by WATEYA.

8. How to Start a Return or Exchange

Contact support@wateya.com or +86 19957270420 within 30 days of delivery. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrectly shipped items, include clear photos or videos and, where applicable, images of the shipping box. Wait for return authorization and specific instructions before sending anything back.

9. Return Address and Authorization

Return Address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. Contact us for the official return address prior to any return or exchange. Please do not send items back without contacting us first. Contact support@wateya.com for return authorization so we can verify the order, product condition, return reason, official return address, and return instructions. Unauthorized returns may be delayed or rejected.

10. Exchanges and Replacement Support

For approved exchanges, WATEYA will arrange a replacement depending on inventory availability. For defective, damaged, or incorrectly shipped items, WATEYA may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

11. Refund Processing

After WATEYA receives and inspects a returned item, approved refunds are normally processed within 3-5 business days and are issued to the original payment method used at checkout. After WATEYA processes the refund, a bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 5-7 business days to post the refund.

12. Non-Returnable or Limited-Return Items

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

13. Lost Packages and Delivery Issues

If tracking shows a package was lost in transit or shows delivered but the customer did not receive it, contact WATEYA with the order number and tracking number. WATEYA will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or delivery instruction supplied by the customer, WATEYA may provide a replacement or refund based on the investigation result.

14. Cancellations

If an order needs to be canceled, contact WATEYA as soon as possible. We will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If WATEYA cannot ship within the published or otherwise agreed timeframe, the customer may be entitled to cancel the unshipped order for a full refund.

15. Return Abuse

WATEYA reserves the right, to the extent permitted by applicable law, to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, unusually frequent returns, intentional damage, policy manipulation, or violation of website terms.

16. Contact Us

For return, refund, exchange, or replacement support, contact support@wateya.com or +86 19957270420. We aim to reply within 24 hours, 7 days a week. For the fastest resolution outside our phone service hours, please reach out via email.