Service Terms

1. Eligibility and Account Responsibility

You must have reached the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities under your account.

2. Acceptable Use

You may not use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services in an unsafe, unlawful, abusive, or policy-manipulating manner.

3. Orders and Acceptance

Your order is an offer to purchase products from WATEYA. WATEYA may accept, reject, cancel, or limit an order because of inventory availability, payment authorization failure, pricing or product-information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these Terms.

4. Product Availability and Substitutions

Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a substitute product, a waiting option, or a refund.

5. Prices, Promotions, and Taxes

Active prices, promotions, discount codes, and bundle offers may be displayed on the website, product pages, promotional content, announcement bar, or checkout page and may change at any time. Promotions may include limits, expiration dates, exclusions, or eligibility requirements. Taxes and applicable fees are governed by the checkout display and applicable law.

6. Secure Payment

Payment must be successfully authorized before an order is processed. WATEYA uses secure checkout and trusted payment processors. WATEYA reserves the right to cancel or delay an order if payment cannot be verified, a chargeback/payment dispute is opened, or fraud-prevention systems flag the transaction for review.

7. Shipping, Delivery, and Lost/Damaged Shipment Handling

Shipping and delivery are governed by our Shipping Policy. WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated.

Lost packages, damaged shipments, misdeliveries, and related remedies are handled according to applicable law and WATEYA's customer-support investigation process. A carrier's "delivered" scan may be one item of evidence used in an investigation, but it does not limit consumer rights that cannot legally be waived.

8. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact WATEYA before returning any item so we can confirm the official return address and provide return authorization and instructions.

9. Customer Support and Response Target

WATEYA provides customer support by email and, when available, live chat or other channels. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email. Complex warranty matters, carrier investigations, or high-volume periods may require additional resolution time after the initial response.

10. Reviews, Feedback, and User Content

If you submit reviews, photos, videos, comments, feedback, or other content to WATEYA, then, subject to applicable law and our Privacy Policy, you grant WATEYA a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, translate, and distribute that content for website, marketing, customer support, product improvement, and business purposes. You must not submit content that is false, misleading, unlawful, offensive, infringing, or harmful.

11. Disclaimer of Warranties

Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an "as is" / "as available" basis. To the fullest extent permitted by law, WATEYA disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. If applicable law does not allow a particular warranty to be excluded or limited, this disclaimer does not apply to that extent.

12. Limitation of Liability

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, WATEYA's total liability for claims arising from a product purchase is limited to the amount actually paid for the product at issue. This limitation does not apply to liability that cannot legally be limited.

13. Governing Law and Disputes

These Terms of Service and any separate service agreement between WATEYA and you are, in principle, governed by the laws of the People's Republic of China, with reference to the jurisdictional arrangements of Fujian Province, where WATEYA's business entity is registered, without regard to conflict-of-law rules. This governing-law clause does not deprive consumers of mandatory protections available in their place of residence that cannot validly be waived. If a dispute arises, please contact WATEYA first so we can try to resolve it in good faith.

14. Changes to These Terms

We may update these Terms of Service from time to time. The revised version will be posted on the website with a new "Last updated" date. To the extent permitted by law, continued use of the website after changes are posted means you accept the updated Terms.

15. Contact Us

For questions about these Terms of Service, contact support@wateya.com or +86 19957270420. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).