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2-Year Limited Warranty
Eligible WATEYA products include a 2-year WATEYA limited product warranty from the carrier-confirmed delivery date.
SUPPORT
Warranty & Support
Eligible WATEYA products include a 2-year WATEYA limited product warranty from the carrier-confirmed delivery date for verified defects under normal household use.
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What's Covered
Verified defects in materials or workmanship under normal household use and in accordance with the product manual, electrical warnings, placement guidance, training-program instructions, maintenance information, and intended-use limitations.
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How to Claim
Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 with your order number, proof of purchase, product model, carrier-confirmed delivery date, clear description of the issue, and photos or videos when reasonably necessary.
How to file a warranty claim.
Contact Support
Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 with your order number, proof of purchase, product model, carrier-confirmed delivery date, a clear description of the issue, and photos or videos when reasonably necessary.
Describe the Issue
Describe the issue and include photos or videos, product model information, and any error-code or packaging-damage details when applicable.
We Review
Our team reviews the information and may request reasonable troubleshooting steps. (We aim to reply within 24 hours, 7 days a week.) Complex cases may require additional resolution time after the initial response.
Resolution
For approved claims, WATEYA may troubleshoot, repair, replace a defective part or product, issue store credit, or refund the eligible purchase amount.
Troubleshooting guide.
Plate won't turn on
1 Check the power cord is fully plugged in
2 Ensure the power switch is in the ON position
3 Try a different outlet
4 Contact support if the issue persists
2 Ensure the power switch is in the ON position
3 Try a different outlet
4 Contact support if the issue persists
Remote control not working
1 Check the remote battery
2 Point directly at the plate within 10 feet
3 Re-pair if applicable (see user manual)
4 Try manual control panel instead
2 Point directly at the plate within 10 feet
3 Re-pair if applicable (see user manual)
4 Try manual control panel instead
Unusual noise or vibration
1 Place on a flat, hard surface (not carpet)
2 Check for debris under the plate
3 Ensure all four feet are making contact
4 Stop use and contact support if noise continues
2 Check for debris under the plate
3 Ensure all four feet are making contact
4 Stop use and contact support if noise continues
Speed won't increase
1 Confirm you're not at the maximum speed for the current program
2 Try resetting to the lowest speed and building up
3 Check for any error codes on the display
4 Consult the user manual for your specific model
2 Try resetting to the lowest speed and building up
3 Check for any error codes on the display
4 Consult the user manual for your specific model
Still need help? Our team is happy to assist.
Return Address: Please contact support@wateya.com before sending any return. After your return request is approved, WATEYA will provide the applicable authorized return address and return instructions. Do not send products to an Amazon fulfillment center, overseas warehouse, or our registered business address unless we specifically instruct you to do so. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. For approved warranty claims for products delivered in Canada that require a product return, WATEYA will provide a prepaid return label or another approved return solution. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd.
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