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2-Year Limited Warranty
Eligible WATEYA products include a 2-year WATEYA limited product warranty from the carrier-confirmed delivery date.
SUPPORT
Warranty & Support
Eligible WATEYA products include a 2-year WATEYA limited product warranty from the carrier-confirmed delivery date for verified defects under normal household use.
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What's Covered
Verified defects in materials or workmanship under normal household use and in accordance with the product manual, electrical warnings, placement guidance, training-program instructions, maintenance information, and intended-use limitations.
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How to Claim
Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 with your order number, proof of purchase, product model, carrier-confirmed delivery date, and photos or videos showing the issue.
How to file a warranty claim.
Contact Support
Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 with your order number, proof of purchase, product model, carrier-confirmed delivery date, and a clear description of the problem.
Describe the Issue
Describe the issue and include photos or videos, product model information, and any error-code or packaging-damage details when applicable.
We Review
Our team reviews the information and may request reasonable troubleshooting steps. (We aim to reply within 24 hours, 7 days a week.) Complex cases may require additional resolution time after the initial response.
Resolution
For approved claims, WATEYA may troubleshoot, repair, replace a defective part or product, issue store credit, or refund the eligible purchase amount.
Troubleshooting guide.
Plate won't turn on
1 Check the power cord is fully plugged in
2 Ensure the power switch is in the ON position
3 Try a different outlet
4 Contact support if the issue persists
2 Ensure the power switch is in the ON position
3 Try a different outlet
4 Contact support if the issue persists
Remote control not working
1 Check the remote battery
2 Point directly at the plate within 10 feet
3 Re-pair if applicable (see user manual)
4 Try manual control panel instead
2 Point directly at the plate within 10 feet
3 Re-pair if applicable (see user manual)
4 Try manual control panel instead
Unusual noise or vibration
1 Place on a flat, hard surface (not carpet)
2 Check for debris under the plate
3 Ensure all four feet are making contact
4 Stop use and contact support if noise continues
2 Check for debris under the plate
3 Ensure all four feet are making contact
4 Stop use and contact support if noise continues
Speed won't increase
1 Confirm you're not at the maximum speed for the current program
2 Try resetting to the lowest speed and building up
3 Check for any error codes on the display
4 Consult the user manual for your specific model
2 Try resetting to the lowest speed and building up
3 Check for any error codes on the display
4 Consult the user manual for your specific model
Still need help? Our team is happy to assist.
Do not send products back without approval. When a warranty return is required for an approved claim in the 48 contiguous United States, WATEYA will provide a prepaid return label or another approved return solution.
Contact Support