Privacy Policy

WATEYA operates this store and website as a consumer-facing brand. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. This Privacy Policy explains how WATEYA collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise use our services.

We may collect contact information, order and transaction information, payment-related information processed by Shopify and trusted payment providers, account information, communications with us, support photos or videos, reviews, device information, usage information, cookies, log files, and website interaction data.

We use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to support requests, verify product or shipping issues, improve the website and checkout experience, send order and service notifications, send permitted marketing communications, prevent fraud, and comply with legal obligations.

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted service providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.

WATEYA does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems.

We use cookies and similar technologies to operate the website, remember preferences, keep shopping-cart status, understand website performance, personalize content, and support advertising. You may manage related preferences through your browser settings and, where available, privacy-choice tools provided on the website.

We may disclose personal information to Shopify, payment processors, fraud-prevention providers, shipping carriers, warehouse partners, customer support providers, marketing and advertising providers, analytics providers, professional advisors, authorities legally entitled to request information, or successors in connection with a business transaction. WATEYA does not sell personal information for monetary consideration. We process and disclose personal information only for identified business purposes, with consent where required and subject to applicable privacy law.

For individuals in Canada, applicable federal or provincial privacy laws may provide rights to request access to personal information, request correction of inaccurate information, obtain information about how it is used and disclosed, and withdraw consent where permitted by law. To submit a privacy request, contact support@wateya.com. We may need to verify identity before providing or changing personal information. We may process information through service providers and fulfillment partners in Canada, China, and other jurisdictions where those providers operate. For commercial electronic messages sent to Canada, WATEYA seeks the consent required by Canada's Anti-Spam Legislation (CASL) and provides identification and an unsubscribe mechanism where required.

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. No method of electronic transmission or storage is completely secure.

Photos, videos, images, recordings, documents, or other materials submitted solely for customer support, troubleshooting, returns, refunds, warranty claims, shipping verification, delivery disputes, or product-condition verification will be used only as reasonably necessary to process and resolve the relevant request.

WATEYA will not use a customer's personal image, likeness, photo, video, voice, testimonial, or support-submitted media in public advertising, paid advertising, social media promotions, endorsements, testimonials, or other marketing materials without the customer's separate and explicit consent.

For questions about this Privacy Policy or to exercise applicable privacy rights, contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420. Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.