Privacy Policy

WATEYA operates this store and website, including the related information, content, features, tools, products, and services offered through the site. This Privacy Policy explains how WATEYA collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or related services.

1. Personal Information We Collect

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, such as products purchased, order number, payment confirmation, returns, exchanges, refunds, and customer service history.

• Payment-related information. Payment card data is processed securely by Shopify and trusted payment providers; WATEYA does not directly store full payment card numbers.

• Account information when account features are available.

• Communications with us, including emails, live chat messages, support requests, photos or videos submitted for warranty or return verification, and feedback or reviews.

• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookies, log files, and interactions with our website.

2. How We Collect Information

We may collect information directly from you, automatically through cookies, pixels, log files, analytics tools, and similar technologies, and from service providers and business partners that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze website performance, or deliver marketing services.

3. How We Use Personal Information

We may use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to support requests, verify product or shipping issues, improve the website and checkout experience, send order and service notifications, send permitted marketing communications, prevent fraud, and comply with legal obligations.

4. Shopify, Payment Processing, and Service Providers

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted service providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.

5. Payment and Security

WATEYA does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems. We will not ask you to email full card numbers, passwords, or one-time passcodes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, keep shopping-cart status, understand website performance, personalize content, and support advertising. You may manage related preferences through your browser settings and, where available, privacy-choice tools provided on the website.

7. Disclosure and Sharing of Personal Information

We may disclose personal information to Shopify, payment processors, fraud-prevention providers, shipping carriers, warehouse partners, customer support providers, marketing and advertising providers, analytics providers, professional advisors, authorities legally entitled to request information, or successors in connection with a business transaction.

WATEYA does not sell personal information for monetary consideration. Depending on the services and advertising technologies used, certain disclosures may be treated as a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws.

8. U.S. Residents, Including California CCPA/CPRA Rights

If you are a resident protected by California or another applicable U.S. state privacy law, and that law applies to WATEYA, you may have rights to access, correct, or delete personal information and to opt out of certain "sale," "sharing," or targeted-advertising activities.

You may submit an applicable request through support@wateya.com or use privacy-choice/data-sharing opt-out tools provided on the website. Where required by law and technically supported, WATEYA will process recognized opt-out preference signals, such as Global Privacy Control (GPC).

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements.

10. Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of electronic transmission or storage is completely secure. Please do not send sensitive payment information or other confidential information through unsecured channels such as email.

11. Your Rights and Choices

Depending on where you live and applicable law, you may have rights to access, correct, delete, restrict processing, or receive a copy of your personal information and to opt out of certain sale, sharing, or targeted-advertising activities. You may unsubscribe from promotional emails using the unsubscribe link in our emails. WATEYA will not discriminate against you for exercising privacy rights protected by applicable law.

12. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact support@wateya.com or +86 19957270420. Registered address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.