Shipping Policy

WATEYA currently ships only to eligible physical residential or commercial street addresses within Canada. Free Standard Shipping is available for eligible Canadian street addresses where checkout offers this service. Order cut-off time is 5:00 PM ET, Monday-Friday. Orders are normally processed within 1-2 business days, excluding weekends and public holidays. Shipping is fulfilled through participating Canadian Amazon fulfillment warehouses, and tracking is provided after dispatch when available from the carrier.

WATEYA currently ships to eligible physical residential or commercial street addresses in Canada only. We do not currently offer shipping to the United States or other countries. PO Boxes and other addresses not supported by the fulfillment carrier are ineligible. Service to certain remote postal codes or areas may be unavailable despite being within Canada; availability is determined by checkout and final fulfillment validation.

Order cut-off time is 5:00 PM ET, Monday-Friday. After payment authorization is completed, orders are generally processed and prepared for shipment within 1-2 business days, excluding weekends and public holidays. Orders placed after the cut-off time or on weekends or public holidays begin processing on the next business day. Processing time is separate from carrier transit time.

Free Standard Shipping: 1-2 business days processing, with transit varying by Canadian destination and carrier, free. Express Shipping: 1-2 business days processing, with transit varying by Canadian destination and carrier, C$18.99. Delivery estimates are provided when available and are not guaranteed.

Business-day estimates exclude weekends and public holidays. Actual delivery times can vary by Canadian province or territory, remote postal code, weather, carrier disruptions, peak seasons, inventory, address verification, security review, and circumstances beyond WATEYA's reasonable control. Delivery dates are estimates, not guaranteed.

If WATEYA cannot dispatch an order within the stated processing period, we will contact the customer, provide a revised shipping estimate, and, where applicable, offer the option to continue waiting or cancel the unshipped order for a full refund.

After dispatch, WATEYA will send a shipping confirmation email containing the tracking number when available. Carrier tracking may take 24 to 48 hours to update after the package is accepted by the carrier.

Customers are responsible for providing a complete and accurate shipping address at checkout. We cannot guarantee address changes after an order has entered processing or shipped.

If a package is returned because of an incorrect address, failed delivery attempts, refusal, or failure to collect the parcel, WATEYA may deduct the actual return shipping cost, reshipment cost, and any applicable handling charges from the refund where permitted by law.

WATEYA ships Canada-bound orders from participating Amazon fulfillment warehouses in Canada, according to available inventory and fulfillment routing. Shipping from a Canadian warehouse does not by itself mean a product was made or manufactured in Canada. Product origin is established by product-specific sourcing and manufacturing documentation, not by the final fulfillment facility.

WATEYA does not represent any product as Canadian-made unless that claim is supported by applicable country-of-origin evidence. Where required by law, product origin information may be provided by product labeling, packaging, relevant documents, or customs information.

Customers who need country-of-origin information for a specific product before purchase may contact support@wateya.com.

For shipping questions, tracking assistance, or delivery issues, contact WATEYA at support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.