Shipping Policy

WATEYA Shipping Promise

• WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States.

• Free Standard Shipping is available for eligible street addresses in the 48 contiguous United States.

• Order cut-off time is 5:00 PM ET, Monday-Friday.

• Orders are normally processed within 1-2 business days, Monday-Friday, excluding weekends and public holidays. Processing time is separate from carrier transit time.

• After dispatch, estimated carrier transit time is 3-5 business days for Free Standard Shipping and 1-2 business days for Express Shipping ($12.99).

• Estimated total order-to-delivery time is approximately 4-7 business days for Standard Shipping and 2-4 business days for Express Shipping. These are estimates, not guaranteed delivery dates.

• Tracking is provided after dispatch when available from the carrier.

1. Service Area and Unsupported Destinations

WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, PO Boxes, APO/FPO/DPO addresses, or other unsupported destinations. Orders to unsupported destinations may be blocked, canceled, and refunded because they are not eligible for fulfillment.

2. Order Cut-off Time and Processing

Order cut-off time is 5:00 PM ET, Monday-Friday. After payment authorization is completed, orders are generally processed and prepared for shipment within 1-2 business days, excluding weekends and public holidays. Orders placed after the cut-off time or on weekends or public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.

If WATEYA cannot dispatch an order within the published processing period, we will contact the customer using the order contact information, provide a revised shipping estimate, and, where applicable, offer the option to continue waiting or cancel the unshipped order for a full refund.

3. Shipping Options, Transit Times, Total Estimates, and Fees

Business-day estimates exclude weekends and public holidays. Delivery times may be affected by carrier disruptions, severe weather, peak seasons, inventory verification, address problems, security review, or other circumstances outside WATEYA's reasonable control. The above are the currently published shipping options. This policy does not impose unpublished destination-based shipping surcharges or hidden shipping fees.

4. Delivery Delays and Customer Options

If a shipment is delayed after dispatch, WATEYA will assist the customer with tracking and carrier investigation. If WATEYA learns before dispatch that an order cannot be shipped within the published or otherwise agreed timeframe, WATEYA will provide a revised estimate and, where required by law or otherwise appropriate, allow the customer to cancel the affected unshipped order for a full refund.

5. Taxes and Other Fees

Applicable taxes and shipping charges, if any, are displayed before payment is completed. Product prices are listed in USD. WATEYA will not add hidden shipping charges to the original shipment after checkout is completed. Additional charges may arise only when the customer requests a change or reshipment, or in address-error, undeliverable, or refused-package situations described in this policy, and only where permitted by law.

6. Fulfillment and Warehouse Routing

WATEYA uses approved fulfillment locations and carrier services to process orders. Depending on location, package size, inventory, product type, routing efficiency, and operational needs, orders may be shipped through USPS, UPS, FedEx, or regional carriers. Unless expressly stated otherwise, WATEYA is not affiliated with Amazon or any other third-party e-commerce marketplace.

7. Tracking Information

After dispatch, WATEYA will send a shipping confirmation email containing tracking information when a tracking number is available. Carrier tracking pages may take 24-48 hours to update after the carrier accepts the package.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. WATEYA is not responsible for delays, failed delivery, or lost packages caused by an incorrect, incomplete, or outdated address supplied by the customer. If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

9. Delayed, Lost, or Damaged Packages

If tracking shows a significant delay, no movement, delivery to the wrong location, or visible transit damage, contact WATEYA with the order number and tracking number. We will review the shipment with the carrier and, where appropriate, provide support under our Returns & Refunds Policy.

10. Undeliverable or Refused Packages

If a package is returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect the parcel, WATEYA may deduct the actual return shipping cost, reshipment cost, and any applicable handling charges from the refund where permitted by law.

11. Contact Us

For shipping, tracking, or delivery issues, contact support@wateya.com, +86 19957270420, or write to our registered address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.