Legal Notices

Brand name: WATEYA.

Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd.

Unified Social Credit Code: 91350503MAKBQAFH75.

WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd.

Website: https://wateya.com/

Customer-support email: support@wateya.com (We aim to reply within 24 hours, 7 days a week.)

Public / business phone: +86 19957270420

Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China.

WATEYA is a business registered in China; serving customers in Canada, displaying prices in CAD, or fulfilling orders through Canadian Amazon warehouses does not represent the business as incorporated in Canada.

Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).

WATEYA makes reasonable efforts to ensure that product descriptions, specifications, prices, availability, images, accessories, delivery estimates, and promotional information are accurate, but we do not guarantee that all information will always be complete, current, or error-free. Actual fitness and wellness experiences vary depending on individual health status, fitness level, body composition, diet, training method, program selection, frequency of use, and correct operation. WATEYA does not guarantee weight loss, fat loss, muscle gain, pain relief, improved circulation, rehabilitation, treatment, or any other specific medical or fitness result.

Information on our website, including product guides, exercise suggestions, safe-use tips, safety information, and blog content, is provided for general informational purposes only. It should not be considered medical, health, fitness, rehabilitation, electrical, technical, safety, or legal advice.

Customers should place and use WATEYA products safely and only for their intended home fitness and exercise purposes. Use the specified power supply and place the vibration plate on a flat, non-slip indoor surface. Where helpful, use a nearby stable support and follow the product manual and electrical warnings.

WATEYA may provide product manuals, safety guidance, specifications, usage tips, troubleshooting support, and product documentation for select product models. Certification, testing, declaration, or compliance documents apply only to the specific product model, version, batch, component, or scope stated in each document.

All content on the website, including text, images, product photos, graphics, icons, logos, layouts, videos, designs, brand names, and other materials, is owned by or licensed to WATEYA and protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, display, sell, or exploit website content without prior written permission from WATEYA.

WATEYA uses secure checkout technologies and trusted payment processors to help protect payment transactions. We do not directly store full payment card numbers on our own systems. Accepted payment methods are listed in our Payment Policy.

Shipping, returns, refunds, exchanges, warranty support, privacy practices, payment methods, and service terms are governed by the corresponding WATEYA policies posted on our website. Please review all applicable policies carefully before placing an order.

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of our website, products, content, or services. To the fullest extent permitted by law, WATEYA's total liability for any claim related to a product purchase is limited to the amount paid for the product giving rise to the claim.

For questions about this Legal Notice, contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.