WATEYA Vibe Plate Core – Whole Body Vibration Plate - Champagne Gold

30-Day Returns & Exchanges

• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.

• The restocking fee is $0.00 for eligible approved returns.

• Return-shipping responsibility depends on the reason for the return.

• For approved defective, transit-damaged, or incorrectly shipped items caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service.

• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.

• Contact WATEYA and receive return authorization before shipping any return.

1. Return Window

Customers may request a return or exchange within 30 days of the carrier-confirmed delivery date. Requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

2. Return Eligibility

The request must be submitted within 30 days of carrier-confirmed delivery. The customer should provide the order number or other proof of purchase. When reasonably available, returned products should include the original packaging, manuals, power cord, remote control, resistance bands, accessories, and other included items. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, an incompatible power supply, use outside its intended purpose, or missing major required components. Merely opening the package does not automatically make a defective, damaged, or incorrectly shipped item ineligible.

3. Defective, Damaged, or Incorrect Items

For defective, transit-damaged, or incorrect items, WATEYA may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and can be verified through photos, videos, troubleshooting steps, carrier information, or inspection.

4. Return Shipping and Restocking Fees

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. Approved returns for issues that are WATEYA's responsibility are covered by WATEYA. For eligible approved returns, the restocking fee is $0.00.

5. Customer-Remorse Returns

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying the related return shipping costs.

6. WATEYA-Responsibility Returns

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service after review and approval.

7. Non-Refundable Original Shipping Charges

Original shipping charges and expedited shipping fees are generally non-refundable unless applicable law requires a refund or the return is caused by an error on WATEYA's part. Taxes and other fees are refunded only to the extent required by law or actually recoverable by WATEYA.

8. How to Start a Return or Exchange

Contact support@wateya.com or +86 19957270420 within 30 days of delivery. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrectly shipped items, include clear photos or videos and, where applicable, images of the shipping box. Wait for return authorization and specific instructions before sending anything back.

9. Return Address and Authorization

Return Address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. Contact us for the official return address prior to any return or exchange. Please do not send items back without contacting us first. Contact support@wateya.com for return authorization so we can verify the order, product condition, return reason, official return address, and return instructions. Unauthorized returns may be delayed or rejected.

10. Exchanges and Replacement Support

For approved exchanges, WATEYA will arrange a replacement depending on inventory availability. For defective, damaged, or incorrectly shipped items, WATEYA may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

11. Refund Processing

After WATEYA receives and inspects a returned item, approved refunds are normally processed within 3-5 business days and are issued to the original payment method used at checkout. After WATEYA processes the refund, a bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 5-7 business days to post the refund.

12. Non-Returnable or Limited-Return Items

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

13. Lost Packages and Delivery Issues

If tracking shows a package was lost in transit or shows delivered but the customer did not receive it, contact WATEYA with the order number and tracking number. WATEYA will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or delivery instruction supplied by the customer, WATEYA may provide a replacement or refund based on the investigation result.

14. Cancellations

If an order needs to be canceled, contact WATEYA as soon as possible. We will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If WATEYA cannot ship within the published or otherwise agreed timeframe, the customer may be entitled to cancel the unshipped order for a full refund.

15. Return Abuse

WATEYA reserves the right, to the extent permitted by applicable law, to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, unusually frequent returns, intentional damage, policy manipulation, or violation of website terms.

16. Contact Us

For return, refund, exchange, or replacement support, contact support@wateya.com or +86 19957270420. We aim to reply within 24 hours, 7 days a week. For the fastest resolution outside our phone service hours, please reach out via email.

WATEYA Shipping Promise

• WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States.

• Free Standard Shipping is available for eligible street addresses in the 48 contiguous United States.

• Order cut-off time is 5:00 PM ET, Monday-Friday.

• Orders are normally processed within 1-2 business days, Monday-Friday, excluding weekends and public holidays. Processing time is separate from carrier transit time.

• After dispatch, estimated carrier transit time is 3-5 business days for Free Standard Shipping and 1-2 business days for Express Shipping ($12.99).

• Estimated total order-to-delivery time is approximately 4-7 business days for Standard Shipping and 2-4 business days for Express Shipping. These are estimates, not guaranteed delivery dates.

• Tracking is provided after dispatch when available from the carrier.

1. Service Area and Unsupported Destinations

WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, Northern Mariana Islands, American Samoa, PO Boxes, APO/FPO/DPO addresses, or other unsupported destinations. Orders to unsupported destinations may be blocked, canceled, and refunded because they are not eligible for fulfillment.

2. Order Cut-off Time and Processing

Order cut-off time is 5:00 PM ET, Monday-Friday. After payment authorization is completed, orders are generally processed and prepared for shipment within 1-2 business days, excluding weekends and public holidays. Orders placed after the cut-off time or on weekends or public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.

If WATEYA cannot dispatch an order within the published processing period, we will contact the customer using the order contact information, provide a revised shipping estimate, and, where applicable, offer the option to continue waiting or cancel the unshipped order for a full refund.

3. Shipping Options, Transit Times, Total Estimates, and Fees

Business-day estimates exclude weekends and public holidays. Delivery times may be affected by carrier disruptions, severe weather, peak seasons, inventory verification, address problems, security review, or other circumstances outside WATEYA's reasonable control. The above are the currently published shipping options. This policy does not impose unpublished destination-based shipping surcharges or hidden shipping fees.

4. Delivery Delays and Customer Options

If a shipment is delayed after dispatch, WATEYA will assist the customer with tracking and carrier investigation. If WATEYA learns before dispatch that an order cannot be shipped within the published or otherwise agreed timeframe, WATEYA will provide a revised estimate and, where required by law or otherwise appropriate, allow the customer to cancel the affected unshipped order for a full refund.

5. Taxes and Other Fees

Applicable taxes and shipping charges, if any, are displayed before payment is completed. Product prices are listed in USD. WATEYA will not add hidden shipping charges to the original shipment after checkout is completed. Additional charges may arise only when the customer requests a change or reshipment, or in address-error, undeliverable, or refused-package situations described in this policy, and only where permitted by law.

6. Fulfillment and Warehouse Routing

WATEYA uses approved fulfillment locations and carrier services to process orders. Depending on location, package size, inventory, product type, routing efficiency, and operational needs, orders may be shipped through USPS, UPS, FedEx, or regional carriers. Unless expressly stated otherwise, WATEYA is not affiliated with Amazon or any other third-party e-commerce marketplace.

7. Tracking Information

After dispatch, WATEYA will send a shipping confirmation email containing tracking information when a tracking number is available. Carrier tracking pages may take 24-48 hours to update after the carrier accepts the package.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. WATEYA is not responsible for delays, failed delivery, or lost packages caused by an incorrect, incomplete, or outdated address supplied by the customer. If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

9. Delayed, Lost, or Damaged Packages

If tracking shows a significant delay, no movement, delivery to the wrong location, or visible transit damage, contact WATEYA with the order number and tracking number. We will review the shipment with the carrier and, where appropriate, provide support under our Returns & Refunds Policy.

10. Undeliverable or Refused Packages

If a package is returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect the parcel, WATEYA may deduct the actual return shipping cost, reshipment cost, and any applicable handling charges from the refund where permitted by law.

11. Contact Us

For shipping, tracking, or delivery issues, contact support@wateya.com, +86 19957270420, or write to our registered address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

WATEYA operates this store and website, including the related information, content, features, tools, products, and services offered through the site. This Privacy Policy explains how WATEYA collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or related services.

1. Personal Information We Collect

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, such as products purchased, order number, payment confirmation, returns, exchanges, refunds, and customer service history.

• Payment-related information. Payment card data is processed securely by Shopify and trusted payment providers; WATEYA does not directly store full payment card numbers.

• Account information when account features are available.

• Communications with us, including emails, live chat messages, support requests, photos or videos submitted for warranty or return verification, and feedback or reviews.

• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookies, log files, and interactions with our website.

2. How We Collect Information

We may collect information directly from you, automatically through cookies, pixels, log files, analytics tools, and similar technologies, and from service providers and business partners that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze website performance, or deliver marketing services.

3. How We Use Personal Information

We may use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to support requests, verify product or shipping issues, improve the website and checkout experience, send order and service notifications, send permitted marketing communications, prevent fraud, and comply with legal obligations.

4. Shopify, Payment Processing, and Service Providers

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted service providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.

5. Payment and Security

WATEYA does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems. We will not ask you to email full card numbers, passwords, or one-time passcodes.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, keep shopping-cart status, understand website performance, personalize content, and support advertising. You may manage related preferences through your browser settings and, where available, privacy-choice tools provided on the website.

7. Disclosure and Sharing of Personal Information

We may disclose personal information to Shopify, payment processors, fraud-prevention providers, shipping carriers, warehouse partners, customer support providers, marketing and advertising providers, analytics providers, professional advisors, authorities legally entitled to request information, or successors in connection with a business transaction.

WATEYA does not sell personal information for monetary consideration. Depending on the services and advertising technologies used, certain disclosures may be treated as a "sale," "sharing," or "targeted advertising" under some U.S. state privacy laws.

8. U.S. Residents, Including California CCPA/CPRA Rights

If you are a resident protected by California or another applicable U.S. state privacy law, and that law applies to WATEYA, you may have rights to access, correct, or delete personal information and to opt out of certain "sale," "sharing," or targeted-advertising activities.

You may submit an applicable request through support@wateya.com or use privacy-choice/data-sharing opt-out tools provided on the website. Where required by law and technically supported, WATEYA will process recognized opt-out preference signals, such as Global Privacy Control (GPC).

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements.

10. Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of electronic transmission or storage is completely secure. Please do not send sensitive payment information or other confidential information through unsecured channels such as email.

11. Your Rights and Choices

Depending on where you live and applicable law, you may have rights to access, correct, delete, restrict processing, or receive a copy of your personal information and to opt out of certain sale, sharing, or targeted-advertising activities. You may unsubscribe from promotional emails using the unsubscribe link in our emails. WATEYA will not discriminate against you for exercising privacy rights protected by applicable law.

12. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact support@wateya.com or +86 19957270420. Registered address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

1. Eligibility and Account Responsibility

You must have reached the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities under your account.

2. Acceptable Use

You may not use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services in an unsafe, unlawful, abusive, or policy-manipulating manner.

3. Orders and Acceptance

Your order is an offer to purchase products from WATEYA. WATEYA may accept, reject, cancel, or limit an order because of inventory availability, payment authorization failure, pricing or product-information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these Terms.

4. Product Availability and Substitutions

Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a substitute product, a waiting option, or a refund.

5. Prices, Promotions, and Taxes

Active prices, promotions, discount codes, and bundle offers may be displayed on the website, product pages, promotional content, announcement bar, or checkout page and may change at any time. Promotions may include limits, expiration dates, exclusions, or eligibility requirements. Taxes and applicable fees are governed by the checkout display and applicable law.

6. Secure Payment

Payment must be successfully authorized before an order is processed. WATEYA uses secure checkout and trusted payment processors. WATEYA reserves the right to cancel or delay an order if payment cannot be verified, a chargeback/payment dispute is opened, or fraud-prevention systems flag the transaction for review.

7. Shipping, Delivery, and Lost/Damaged Shipment Handling

Shipping and delivery are governed by our Shipping Policy. WATEYA currently ships only to physical residential or commercial street addresses in the 48 contiguous United States. Published shipping options are Free Standard Shipping and Express Shipping. Delivery estimates are not guaranteed unless expressly stated.

Lost packages, damaged shipments, misdeliveries, and related remedies are handled according to applicable law and WATEYA's customer-support investigation process. A carrier's "delivered" scan may be one item of evidence used in an investigation, but it does not limit consumer rights that cannot legally be waived.

8. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact WATEYA before returning any item so we can confirm the official return address and provide return authorization and instructions.

9. Customer Support and Response Target

WATEYA provides customer support by email and, when available, live chat or other channels. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email. Complex warranty matters, carrier investigations, or high-volume periods may require additional resolution time after the initial response.

10. Reviews, Feedback, and User Content

If you submit reviews, photos, videos, comments, feedback, or other content to WATEYA, then, subject to applicable law and our Privacy Policy, you grant WATEYA a non-exclusive, worldwide, royalty-free right to use, display, reproduce, edit, translate, and distribute that content for website, marketing, customer support, product improvement, and business purposes. You must not submit content that is false, misleading, unlawful, offensive, infringing, or harmful.

11. Disclaimer of Warranties

Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an "as is" / "as available" basis. To the fullest extent permitted by law, WATEYA disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. If applicable law does not allow a particular warranty to be excluded or limited, this disclaimer does not apply to that extent.

12. Limitation of Liability

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, WATEYA's total liability for claims arising from a product purchase is limited to the amount actually paid for the product at issue. This limitation does not apply to liability that cannot legally be limited.

13. Governing Law and Disputes

These Terms of Service and any separate service agreement between WATEYA and you are, in principle, governed by the laws of the People's Republic of China, with reference to the jurisdictional arrangements of Fujian Province, where WATEYA's business entity is registered, without regard to conflict-of-law rules. This governing-law clause does not deprive consumers of mandatory protections available in their place of residence that cannot validly be waived. If a dispute arises, please contact WATEYA first so we can try to resolve it in good faith.

14. Changes to These Terms

We may update these Terms of Service from time to time. The revised version will be posted on the website with a new "Last updated" date. To the extent permitted by law, continued use of the website after changes are posted means you accept the updated Terms.

15. Contact Us

For questions about these Terms of Service, contact support@wateya.com or +86 19957270420. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).

1. Website Operator

Brand name: WATEYA. Website: https://wateya.com. Public email: support@wateya.com. Public phone: +86 19957270420. Registered address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply by email within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).

2. Product Information

WATEYA makes reasonable efforts to ensure that product descriptions, specifications, prices, availability, images, accessories, delivery estimates, and promotional information are accurate, but we do not guarantee that all information will always be complete, current, or error-free. Product color, appearance, packaging, accessories, or minor design details may vary because of display settings, photography lighting, production updates, or inventory batches.

Actual fitness and wellness experiences vary depending on individual health status, fitness level, body composition, diet, training method, program selection, frequency of use, and correct operation. WATEYA does not guarantee weight loss, fat loss, muscle gain, pain relief, improved circulation, rehabilitation, treatment, or any other specific medical or fitness result.

3. Pricing and Availability

Prices, promotions, discounts, inventory, and shipping offers may change without prior notice. WATEYA reserves the right to correct errors, update information, limit quantities, refuse orders, or cancel affected orders because of pricing errors, stock issues, suspected fraud, payment issues, or incorrect product information.

4. No Professional Advice

Product guides, exercise suggestions, safe-use tips, safety information, and blog content on the website are provided for general informational purposes only. They should not be considered professional medical, health, fitness, rehabilitation, electrical, technical, safety, or legal advice. Always read and follow the product manual, warnings, and applicable safety requirements before use.

5. Product Use and Safety

Customers should place and use WATEYA products safely and only for their intended home fitness and exercise purposes. Use the specified power supply and place the vibration plate on a flat, non-slip indoor surface. Where helpful, use a nearby stable support and follow the product manual and electrical warnings.

Do not use the product near water, on unstable or elevated surfaces, or in ways that could create fall, pinch, electrical, or overheating hazards. Children should interact with products and accessories only under the supervision of a responsible adult.

6. Quality and Safety Transparency

WATEYA may provide manuals, safety guidance, specifications, usage recommendations, troubleshooting, and product documentation for specific models. Certifications, tests, declarations, or compliance documentation apply only to the specific model, version, batch, component, or scope stated in the document. WATEYA does not claim that all products are certified unless matching supporting documentation exists for the specific product.

7. Intellectual Property

All website content, including text, images, product photos, graphics, icons, logos, layouts, videos, designs, brand names, and other materials, is owned by or lawfully licensed to WATEYA and protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute, display, sell, or otherwise exploit website content without WATEYA's prior written permission.

8. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, analytics tools, or other service providers. These links and services are provided for convenience. WATEYA is not responsible for third-party policies, practices, content, security, availability, or accuracy.

9. Payment Security

WATEYA uses secure checkout technologies and trusted payment processors to help protect payment transactions. We do not directly store full payment-card numbers in our own systems. Accepted payment methods are described in our Payment Policy.

10. Shipping, Returns, Warranty, and Other Policies

Shipping, returns, refunds, exchanges, warranty support, privacy practices, payment methods, and service terms are governed by the corresponding official WATEYA policies posted on our website. Please review all applicable policies carefully before placing an order.

11. Limitation of Liability

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of the website, products, content, or services. To the fullest extent permitted by law, WATEYA's total liability for a claim related to a product purchase is limited to the amount actually paid for that product. This clause does not affect rights or liabilities that cannot legally be limited or excluded.

12. Changes to This Legal Notice

We may update this Legal Notice from time to time. Unless otherwise required by law, changes take effect when the revised version is posted on the website.

13. Contact Us

For questions about this Legal Notice, contact support@wateya.com or +86 19957270420. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).