WATEYA Vibe Plate Core – Whole Body Vibration Plate - Champagne Gold

30-Day Returns & Exchanges

• Customers may request a return or exchange within 30 days from the carrier-confirmed delivery date.

• The restocking fee is C$0.00 for eligible approved returns.

• Return-shipping responsibility depends on the reason for the return.

• For approved defective, transit-damaged, or incorrectly shipped items caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service.

• For change-of-mind or other customer-remorse returns, the customer is responsible for return shipping.

• Contact WATEYA and receive return authorization before shipping any return.

1. Return Window

Customers may request a return or exchange within 30 days of the carrier-confirmed delivery date. Requests submitted after the 30-day window may not be accepted unless required by applicable law or covered by an approved warranty claim.

2. Return Eligibility

The request must be submitted within 30 days of carrier-confirmed delivery. The customer should provide the order number or other proof of purchase. When reasonably available, returned products should include the original packaging, manuals, power cord, remote control, resistance bands, accessories, and other included items. For non-defect returns, the product should be reasonably clean, in substantially the same condition as received, and suitable for inspection and resale.

A product may be ineligible if it has been damaged by misuse, abuse, unauthorized modification, accident, water exposure, fire, extreme temperatures, improper installation, an incompatible power supply, use outside its intended purpose, or missing major required components. Merely opening the package does not automatically make a defective, damaged, or incorrectly shipped item ineligible.

3. Defective, Damaged, or Incorrect Items

For defective, transit-damaged, or incorrect items, WATEYA may approve a return, refund, repair, or replacement even if the product has been opened, provided the issue is reported within the applicable timeframe and can be verified through photos, videos, troubleshooting steps, carrier information, or inspection.

4. Return Shipping and Restocking Fees

Return shipping costs depend on the reason for the return. Customer-remorse returns are customer-paid. Approved returns for issues that are WATEYA's responsibility are covered by WATEYA. For eligible approved returns, the restocking fee is C$0.00.

5. Customer-Remorse Returns

If a customer returns an item because of a change of mind, an incorrect product ordered by the customer, appearance, size, color, feel, performance preference, or because the product is no longer needed, the customer is responsible for arranging and paying the related return shipping costs. Before arranging a shipment, the customer must request the authorized destination and instructions from WATEYA so that potential shipping costs can be assessed. Statutory consumer rights are unaffected.

6. WATEYA-Responsibility Returns

If a product is defective, damaged in transit, or incorrectly shipped due to an issue caused by WATEYA, WATEYA will cover approved return shipping or provide replacement service after review and approval.

7. Non-Refundable Original Shipping Charges

Original shipping charges and expedited shipping fees are generally non-refundable unless applicable law requires a refund or the return is caused by an error on WATEYA's part. Taxes and other fees are refunded only to the extent required by law or actually recoverable by WATEYA.

8. How to Start a Return or Exchange

Contact support@wateya.com (We aim to reply within 24 hours, 7 days a week.) or +86 19957270420 within 30 days of the carrier-confirmed delivery date. Include the order number, the email address used at checkout, the item to be returned or exchanged, and the reason for the request. For damaged, defective, or incorrectly shipped items, include clear photos or videos and, where applicable, images of the shipping box. Wait for return authorization and specific instructions before sending anything back.

9. Return Address and Authorization

WATEYA fulfills orders from participating Amazon fulfillment warehouses in Canada and may use approved Canadian or other authorized return-processing partners. The dispatch facility for an order is not necessarily an approved return destination. Customers should not send returns to the company's registered address in China or directly to any Amazon fulfillment center without explicit authorization. For each approved return, WATEYA will provide the appropriate return address and procedure based on the customer's order, product type, return reason, and available returns arrangements. The customer must contact support@wateya.com and obtain authorization before returning the item. Unauthorized returns may be delayed, rejected, returned to the sender, or unable to be processed. WATEYA's registered China address is a legal business address and is not the standard operational return address for Canada orders.

10. Exchanges and Replacement Support

For approved exchanges, WATEYA will arrange a replacement depending on inventory availability. For defective, damaged, or incorrectly shipped items, WATEYA may offer troubleshooting, repair, replacement, or refund after review and approval. In some cases, the original item may need to be returned before or after a replacement is shipped.

11. Refund Processing

After WATEYA receives and inspects a returned item, approved refunds are normally processed within 3-5 business days and are issued to the original payment method used at checkout. After WATEYA processes the refund, a bank, card issuer, PayPal, Shop Pay, or other payment provider may require an additional 5-7 business days to post the refund.

12. Non-Returnable or Limited-Return Items

Items returned after the 30-day return window, products damaged by misuse, products missing major required components, gift cards, final-sale items, customized products, promotional items clearly marked as non-returnable, and consumable accessories or parts showing normal wear may be non-returnable or subject to limited return rights unless required by applicable law.

13. Lost Packages and Delivery Issues

If tracking shows a package was lost in transit or shows delivered but the customer did not receive it, contact WATEYA with the order number and tracking number. WATEYA will work with the carrier to investigate. If the carrier confirms the package was lost or misdelivered and the issue was not caused by an incorrect address or delivery instruction supplied by the customer, WATEYA may provide a replacement or refund based on the investigation result.

14. Cancellations

If an order needs to be canceled, contact WATEYA as soon as possible. We will attempt to cancel the order before it enters processing or ships. Once an order has shipped, it cannot be canceled, but the customer may request a return after delivery under this policy. If WATEYA cannot ship within the published or otherwise agreed timeframe, the customer may be entitled to cancel the unshipped order for a full refund.

15. Return Abuse

WATEYA reserves the right, to the extent permitted by applicable law, to refuse returns, exchanges, or refunds where there is evidence of fraud, abuse, unusually frequent returns, intentional damage, policy manipulation, or violation of website terms.

16. Contact Us

For return, refund, exchange, or replacement support, contact support@wateya.com or +86 19957270420. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. We aim to reply within 24 hours, 7 days a week. For the fastest resolution outside our phone service hours, please reach out via email.

WATEYA Shipping Promise

• WATEYA currently ships only to eligible physical residential or commercial street addresses within Canada.

• Free Standard Shipping costs C$0.00 for eligible Canadian street addresses where offered at checkout. Express Shipping costs C$18.99 where available. Both amounts are stated in Canadian dollars (CAD).

• Order cut-off time is 5:00 PM ET, Monday-Friday.

• Orders are normally processed within 1-2 business days, Monday-Friday, excluding weekends and public holidays. Processing time is separate from carrier transit time.

• Shipping is fulfilled through Canadian Amazon fulfillment warehouses, normally routed from an eligible nearby facility based on inventory availability and delivery address. Transit times vary by destination and carrier.

• Estimated delivery time depends on order processing, the fulfillment warehouse selected by the logistics network, carrier routing, and provincial or remote-area conditions. Delivery dates are estimates, not guaranteed.

• Tracking is provided after dispatch when available from the carrier.

1. Service Area and Unsupported Destinations

WATEYA currently ships to eligible physical residential or commercial street addresses in Canada only. WATEYA does not currently offer shipping to the United States or other countries. PO Boxes and other addresses not supported by the fulfillment carrier are ineligible. Service to certain remote postal codes or areas may be unavailable despite being within Canada; availability is determined by checkout and final fulfillment validation. If an order cannot be fulfilled, WATEYA will contact the customer and offer an appropriate alternative or cancellation and refund as required by law.

2. Order Cut-off Time and Processing

Order cut-off time is 5:00 PM ET, Monday-Friday. After payment authorization is completed, orders are generally processed and prepared for shipment within 1-2 business days, excluding weekends and public holidays. Orders placed after the cut-off time or on weekends or public holidays will begin processing on the next business day. Processing time is separate from carrier transit time.

If WATEYA cannot dispatch an order within the published processing period, we will contact the customer using the order contact information, provide a revised shipping estimate, and, where applicable, offer the option to continue waiting or cancel the unshipped order for a full refund.

3. Shipping Options, Transit Times, Total Estimates, and Fees

Business-day estimates exclude weekends and public holidays. Actual delivery times can vary by Canadian province or territory, remote postal code, weather, carrier disruptions, peak seasons, inventory, address verification, security review, and circumstances beyond WATEYA's reasonable control. The listed shipping options and fees apply where available; the final eligible service and charge are shown at checkout. WATEYA does not impose undisclosed shipping surcharges after an order is placed; any applicable charges are presented at checkout.

4. Delivery Delays and Customer Options

If a shipment is delayed after dispatch, WATEYA will assist the customer with tracking and carrier investigation. If WATEYA learns before dispatch that an order cannot be shipped within the published or otherwise agreed timeframe, WATEYA will provide a revised estimate and, where required by law or otherwise appropriate, allow the customer to cancel the affected unshipped order for a full refund.

5. Taxes and Other Fees

Product prices and published shipping charges are displayed in Canadian dollars (CAD; C$). Applicable taxes and shipping fees, if any, are shown before the customer submits payment. WATEYA does not add undisclosed shipping surcharges after checkout. Additional costs may arise only for customer-requested changes or reshipment, or in the address-error, undeliverable or refused-package situations described here, and only where permitted by law.

6. Fulfillment and Warehouse Routing

WATEYA fulfills Canadian orders through Amazon fulfillment warehouses located in Canada. An eligible nearby Canadian facility is selected based on the destination address, warehouse stock, product type, package characteristics, and fulfillment network capacity. The customer cannot choose a specific warehouse, and the dispatch facility may differ from order to order. Parcels are handed to available Canadian delivery carriers or fulfillment-network carrier partners. WATEYA is an independent retail brand and is not represented as being owned, operated, sponsored, or endorsed by Amazon.

7. Fulfillment Source and Product Origin

WATEYA ships Canada-bound orders from participating Amazon fulfillment warehouses in Canada, according to available inventory and fulfillment routing. Shipping from a Canadian warehouse does not by itself mean a product was made or manufactured in Canada. Product origin is established by the product-specific sourcing and manufacturing documentation, not by the final fulfillment facility.

Neither the Canadian fulfillment location nor the final delivery carrier, by itself, establishes a product's country of manufacture or origin. WATEYA does not represent any product as Canadian-made unless that claim is supported by applicable country-of-origin evidence. Where required by law, product origin information may be provided by product labeling, packaging, relevant documents, or customs information. Contact support@wateya.com if you need available country-of-origin information for a specific product before purchasing.

8. Tracking Information

After dispatch, WATEYA will send a shipping confirmation email containing tracking information when a tracking number is available. Carrier tracking pages may take 24-48 hours to update after the carrier accepts the package.

9. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. WATEYA is not responsible for delays, failed delivery, or lost packages caused by an incorrect, incomplete, or outdated address supplied by the customer. If you notice an address error, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

10. Delayed, Lost, or Damaged Packages

If tracking shows a significant delay, no movement, delivery to the wrong location, or visible transit damage, contact WATEYA with the order number and tracking number. We will review the shipment with the carrier and, where appropriate, provide support under our Returns & Refunds Policy.

11. Undeliverable or Refused Packages

If a package is returned because of an incorrect address, repeated failed delivery attempts, refusal, or failure to collect the parcel, WATEYA may deduct actual, documented return-shipping or reshipment costs, and any permissible handling charges, from a refund only where allowed by applicable law. We will explain applicable deductions and their basis to the customer before finalizing the refund.

12. Contact Us

For shipping, tracking, or delivery issues, contact support@wateya.com or +86 19957270420. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

WATEYA operates this store and website as a consumer-facing brand. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. This Privacy Policy explains how WATEYA collects, uses, discloses, and protects personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or related services.

1. Personal Information We Collect

• Contact information, such as your name, email address, phone number, billing address, and shipping address.

• Order and transaction information, such as products purchased, order number, payment confirmation, returns, exchanges, refunds, and customer service history.

• Payment-related information. Payment card data is processed securely by Shopify and trusted payment providers; WATEYA does not directly store full payment card numbers.

• Account information when account features are available.

• Communications with us, including emails, live chat messages, support requests, and photos, videos, images, recordings, or documents submitted for customer support, troubleshooting, returns, refunds, warranty claims, shipping verification, delivery disputes, or product-condition verification.

• Reviews, testimonials, feedback, social-media submissions, or other content that you voluntarily submit for public posting, review display, publication, or promotional use.

• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, cookies, log files, and interactions with our website.

2. How We Collect Information

We may collect information directly from you, automatically through cookies, pixels, log files, analytics tools, and similar technologies, and from service providers and business partners that help us operate the store, process payments, prevent fraud, fulfill orders, provide customer support, analyze website performance, or deliver marketing services.

3. How We Use Personal Information

We may use personal information to process payments, confirm orders, arrange fulfillment, provide tracking, complete delivery, process returns and exchanges, provide warranty service, respond to support requests, verify product or shipping issues, improve the website and checkout experience, send order and service notifications, send permitted marketing communications, prevent fraud, and comply with legal obligations.

4. Customer Support, Return, Warranty, and Verification Media

Photos, videos, images, recordings, documents, or other materials submitted solely for customer support, troubleshooting, returns, refunds, warranty claims, shipping verification, delivery disputes, or product-condition verification will be used only as reasonably necessary to process, investigate, document, and resolve the relevant request.

WATEYA will not use a customer's personal image, likeness, photo, video, voice, testimonial, or support-submitted media in public advertising, paid advertising, social-media promotions, endorsements, testimonials, or other promotional materials without the customer's separate and explicit consent. Support or warranty submission alone does not constitute marketing consent.

5. Shopify, Payment Processing, and Service Providers

Our store is powered by Shopify. Information submitted through our website may be processed by Shopify and trusted service providers that support checkout, payment processing, fulfillment, fraud prevention, customer support, shipping, analytics, and marketing.

6. Payment and Security

WATEYA does not directly store full credit card numbers or payment account credentials. Payment information is processed securely by trusted payment providers and Shopify through encrypted checkout and payment authorization systems. We will not ask you to email full card numbers, passwords, or one-time passcodes.

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, keep shopping-cart status, understand website performance, personalize content, and support advertising. You may manage related preferences through your browser settings and, where available, privacy-choice tools provided on the website.

8. Disclosure and Sharing of Personal Information

We may disclose personal information to Shopify, payment processors, fraud-prevention providers, shipping carriers, warehouse partners, customer support providers, marketing and advertising providers, analytics providers, professional advisors, authorities legally entitled to request information, or successors in connection with a business transaction.

WATEYA does not sell personal information for monetary consideration. Some advertising, analytics, and other service providers may use cookies or similar technologies as described in this policy. We process and disclose personal information only for identified business purposes, with consent where required and subject to applicable privacy law.

9. Canadian Privacy Rights and Requests

For individuals in Canada, applicable federal or provincial privacy laws may provide rights to request access to their personal information, request correction of inaccurate information, obtain information about how it is used and disclosed, and withdraw consent where permitted by law. Subject to applicable legal limitations, WATEYA will review and respond to such requests.

To submit a privacy request, contact support@wateya.com. We may need to verify identity before providing or changing personal information. We may process information through service providers and fulfillment partners in Canada, China, and other jurisdictions where those providers operate; information may be subject to the laws of the jurisdiction in which it is processed. If other privacy laws apply to a customer or past transaction, WATEYA will also respect those mandatory rights.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill orders, support returns and warranties, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce applicable agreements.

11. Security

We use reasonable administrative, technical, and organizational measures designed to help protect personal information. However, no method of electronic transmission or storage is completely secure. Please do not send sensitive payment information or other confidential information through unsecured channels such as email.

12. Your Rights and Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information, or withdraw consent to optional processing. You may unsubscribe from promotional emails using the unsubscribe link in our messages. For commercial electronic messages sent to Canada, WATEYA seeks the consent required by Canada's Anti-Spam Legislation (CASL) and provides identification and an unsubscribe mechanism where required. Service and transactional communications remain subject to applicable law.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review the matter and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised "Last updated" date.

15. Contact Us

For questions about this Privacy Policy or to exercise applicable privacy rights, contact support@wateya.com or +86 19957270420. Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

These Terms govern use of wateya.com and purchases from WATEYA, an online retail brand operated by Quanzhou Fengze Bingqi Trading Co., Ltd.

1. Eligibility and Account Responsibility

You must have reached the age of majority in your jurisdiction, or use the website under the supervision of a parent or legal guardian. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activities under your account.

2. Acceptable Use

You may not use the website or services to violate laws or third-party rights, submit false or fraudulent information, interfere with website security or checkout, upload malicious code, attempt unauthorized access, scrape data, or use products or services in an unsafe, unlawful, abusive, or policy-manipulating manner.

3. Orders and Acceptance

Your order is an offer to purchase products from WATEYA. WATEYA may accept, reject, cancel, or limit an order because of inventory availability, payment authorization failure, pricing or product-information errors, suspected fraud, shipping restrictions, unsupported destinations, or violation of these Terms.

4. Product Availability and Substitutions

Product availability may change without notice. If an item becomes unavailable after purchase, we may contact you to offer a substitute product, a waiting option, or a refund.

5. Prices, Promotions, and Taxes

Prices and published shipping charges for eligible Canadian orders are stated in Canadian dollars (CAD; C$). Active prices, promotions, discount codes, and bundle offers may be displayed on the website, product pages, promotional content, announcement bar, or checkout and may change subject to applicable law. Promotions may include eligibility restrictions, limits, exclusions and expiration dates. Applicable taxes and shipping fees are displayed at checkout before payment is authorized.

6. Secure Payment

Payment must be successfully authorized before an order is processed. WATEYA uses secure checkout and trusted payment processors. WATEYA reserves the right to cancel or delay an order if payment cannot be verified, a chargeback/payment dispute is opened, or fraud-prevention systems flag the transaction for review.

7. Shipping, Delivery, and Lost/Damaged Shipment Handling

Shipping and delivery are governed by our Shipping Policy. WATEYA currently ships only to eligible physical residential or commercial street addresses in Canada. Eligible orders are fulfilled from participating Amazon warehouses in Canada, with the dispatch location normally determined by destination and available inventory. Where offered at checkout, Free Standard Shipping is C$0.00 and Express Shipping is C$18.99, both in CAD. Delivery estimates vary by destination and carrier and are not guaranteed unless expressly stated.

Lost packages, damaged shipments, misdeliveries, and related remedies are handled according to applicable law and WATEYA's customer-support investigation process. A carrier's "delivered" scan may be one item of evidence used in an investigation, but it does not limit consumer rights that cannot legally be waived.

8. Returns, Exchanges, Refunds, and Warranty

Returns, exchanges, refunds, replacement support, and warranty support are governed by our Returns & Refunds Policy and Warranty & Support Policy. Contact WATEYA before returning any item so we can confirm the applicable authorized return address and provide return authorization and instructions. Do not send products directly to an Amazon FBA facility, fulfillment center, overseas warehouse, or our registered business address without prior authorization.

9. Customer Support and Response Target

WATEYA provides customer support by email and, when available, live chat or other channels. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email. Complex warranty matters, carrier investigations, or high-volume periods may require additional resolution time after the initial response.

10. Reviews, Feedback, and User Content

If you voluntarily submit a review, testimonial, social-media submission, photo, video, or other content specifically for publication, promotion, review display, or other public use, then, subject to applicable law and our Privacy Policy, you grant WATEYA a non-exclusive, worldwide, royalty-free license to use, reproduce, display, edit, translate, distribute, and adapt that content for reasonable website, brand, and marketing purposes, subject to any specific permissions or restrictions communicated at the time of submission.

This license does not apply to photos, videos, images, recordings, documents, or other materials submitted solely for customer support, troubleshooting, returns, refunds, warranty claims, shipping verification, delivery disputes, or product-condition verification. Such support-related materials will not be used in public advertising, paid marketing, testimonials, social-media promotions, or other promotional content without the customer's separate and explicit consent.

Feedback that is not submitted for public use may be used internally to improve products, services, support, and website operations, but it will not be presented publicly as a customer endorsement without separate permission. You must not submit content that is false, misleading, unlawful, offensive, infringing, or harmful.

11. Disclaimer of Warranties

Except for the express warranties stated in our Warranty & Support Policy and any warranties required by law, the website, content, products, and services are provided on an "as is" / "as available" basis. To the fullest extent permitted by law, WATEYA disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. If applicable law does not allow a particular warranty to be excluded or limited, this disclaimer does not apply to that extent.

12. Limitation of Liability

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. To the fullest extent permitted by law, WATEYA's total liability for claims arising from a product purchase is limited to the amount actually paid for the product at issue. This limitation does not apply to liability that cannot legally be limited.

13. Governing Law and Disputes

To the extent permitted by applicable law, these Terms of Service and any separate service agreement between WATEYA and you are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. Nothing in these Terms is intended to exclude, restrict, or waive mandatory consumer-protection rights that cannot legally be waived under applicable Canadian federal, provincial, or territorial law, including mandatory protections that may apply to consumers in Quebec. If a dispute arises, please contact WATEYA first so we can try to resolve it in good faith.

14. Changes to These Terms

We may update these Terms of Service from time to time. The revised version will be posted on the website with a new "Last updated" date. To the extent permitted by law, continued use of the website after changes are posted means you accept the updated Terms.

15. Contact Us

For questions about these Terms of Service, contact support@wateya.com or +86 19957270420. Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).

1. Website Operator

Brand name: WATEYA. Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd. Unified Social Credit Code: 91350503MAKBQAFH75. WATEYA is operated by Quanzhou Fengze Bingqi Trading Co., Ltd. Website: https://wateya.com/. Customer-support email: support@wateya.com (We aim to reply within 24 hours, 7 days a week.). Public / business phone: +86 19957270420. Registered business address: Room 2221, Building 1, Huada Taihe Plaza, No. 568 Chenghua North Road, Fengze District, Quanzhou City, Fujian Province, China. WATEYA is a business registered in China; serving customers in Canada, displaying prices in CAD, or fulfilling orders through Canadian Amazon warehouses does not represent the business as incorporated in Canada. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8). For the fastest resolution outside our phone service hours, please reach out via email.

2. Product Information

WATEYA makes reasonable efforts to ensure that product descriptions, specifications, prices, availability, images, accessories, delivery estimates, and promotional information are accurate, but we do not guarantee that all information will always be complete, current, or error-free. Product color, appearance, packaging, accessories, or minor design details may vary because of display settings, photography lighting, production updates, or inventory batches.

Actual fitness and wellness experiences vary depending on individual health status, fitness level, body composition, diet, training method, program selection, frequency of use, and correct operation. WATEYA does not guarantee weight loss, fat loss, muscle gain, pain relief, improved circulation, rehabilitation, treatment, or any other specific medical or fitness result.

3. Pricing and Availability

Prices, promotions, discounts, inventory, and shipping offers may change without prior notice. Prices on the Canada storefront are displayed in Canadian dollars (CAD; C$). WATEYA reserves the right, subject to applicable law, to correct errors, update information, limit quantities, refuse orders, or cancel affected orders because of pricing errors, stock issues, suspected fraud, payment issues, or incorrect product information.

4. No Professional Advice

Product guides, exercise suggestions, safe-use tips, safety information, and blog content on the website are provided for general informational purposes only. They should not be considered professional medical, health, fitness, rehabilitation, electrical, technical, safety, or legal advice. Always read and follow the product manual, warnings, and applicable safety requirements before use.

5. Product Use and Safety

Customers should place and use WATEYA products safely and only for their intended home fitness and exercise purposes. Use the specified power supply and place the vibration plate on a flat, non-slip indoor surface. Where helpful, use a nearby stable support and follow the product manual and electrical warnings.

Do not use the product near water, on unstable or elevated surfaces, or in ways that could create fall, pinch, electrical, or overheating hazards. Children should interact with products and accessories only under the supervision of a responsible adult.

6. Quality and Safety Transparency

WATEYA may provide manuals, safety guidance, specifications, usage recommendations, troubleshooting, and product documentation for specific models. Certifications, tests, declarations, or compliance documentation apply only to the specific model, version, batch, component, or scope stated in the document. WATEYA does not claim that all products are certified unless matching supporting documentation exists for the specific product.

7. Intellectual Property

All website content, including text, images, product photos, graphics, icons, logos, layouts, videos, designs, brand names, and other materials, is owned by or lawfully licensed to WATEYA and protected by applicable intellectual-property laws. You may not copy, reproduce, modify, distribute, display, sell, or otherwise exploit website content without WATEYA's prior written permission.

8. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping carriers, apps, analytics tools, or other service providers. These links and services are provided for convenience. WATEYA is not responsible for third-party policies, practices, content, security, availability, or accuracy.

9. Payment Security

WATEYA uses secure checkout technologies and trusted payment processors to help protect payment transactions. We do not directly store full payment-card numbers in our own systems. Accepted payment methods are described in our Payment Policy.

10. Shipping, Returns, Warranty, and Other Policies

Shipping, returns, refunds, exchanges, warranty support, privacy practices, payment methods, and service terms are governed by the corresponding official WATEYA policies posted on our website. Please review all applicable policies carefully before placing an order.

11. Limitation of Liability

To the fullest extent permitted by law, WATEYA is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from use of the website, products, content, or services. To the fullest extent permitted by law, WATEYA's total liability for a claim related to a product purchase is limited to the amount actually paid for that product. This clause does not affect rights or liabilities that cannot legally be limited or excluded.

12. Changes to This Legal Notice

We may update this Legal Notice from time to time. Unless otherwise required by law, changes take effect when the revised version is posted on the website.

13. Contact Us

For questions about this Legal Notice, contact support@wateya.com or +86 19957270420. Registered business entity: Quanzhou Fengze Bingqi Trading Co., Ltd. We aim to reply within 24 hours, 7 days a week. Phone service hours are Monday-Friday, 9:00 AM-6:00 PM (UTC+8).